Empowering Cancer Patients Through Community
My Role
UX/UI Designer
Responsibilities
Visual Designing, User Research, Wireframing
Prototyping
Tools
Figma, FigJam, Balsamiq
The problem
The problem addressed in this project was the need to enhance the user experience and functionality of the My Healing Mate (MHM) platform, a tool designed to support cancer patients, care specialists, and experts. Specifically, the platform faced challenges related to information overload, diverse user needs, fragmented care, and limited community engagement
The goal
The goal of the My Healing Mate (MHM) project was to create a supportive and engaging digital community for cancer patients, care specialists, and experts. By addressing the challenges of diverse user needs, sensitive topics, and information overload, MHM aimed to facilitate community building, streamline access to resources, ensure inclusivity, and enhance the user experience.
User research
To gain a deep understanding of the needs and challenges faced by cancer patients, care specialists, and experts, I conducted a comprehensive user research study. This included semi-structured interviews, online surveys, and observation of user behavior on existing cancer support platforms. Initially, I assumed that the primary challenge would be providing access to medical information. However, through my research, I discovered that building a supportive community and addressing emotional well-being were equally important to users. Additionally, I learned that accessibility and ease of use were crucial factors for ensuring the platform was accessible to a wide range of users.
“ Lack of Community & Support “
Many users expressed feeling isolated and disconnected from others facing similar challenges. This pain point highlights the importance of designing features that foster community and connection, such as discussion forums, support groups, and live chat options.
“ Overwhelming Information “
The sheer volume of information available online could be overwhelming and confusing for users. To address this, the design should focus on providing clear and concise information, using visual cues and intuitive navigation to guide users through the platform.
“ Lack of Personalized Support “
Users desired a platform that could provide tailored recommendations and guidance based on their individual needs. This suggests the importance of incorporating personalization features, such as customized dashboards and recommendations based on user preferences and history.
“ Limited Access to Resources“
Users struggled to find reliable and relevant information about cancer treatment options, support groups, and financial assistance. This emphasizes the need for a well-organized and easily searchable resource library that provides comprehensive information on various topics related to cancer care.
Feeling isolated
I recognized that many users expressed feeling isolated and disconnected from others facing similar challenges. To address this pain point, I focused on designing features that foster community and connection. This included implementing discussion forums, support groups, and live chat options to encourage interaction and engagement among users. By creating a sense of belonging and support, these features aimed to alleviate feelings of isolation and provide a valuable resource for users navigating their cancer journey.
Fostering Community Connections
Welcoming and inclusive environment for users to connect, share experiences, and find emotional support.
Overwhelming Information
I recognized that the sheer volume of information available online could be overwhelming and confusing for users of the My Healing Mate platform. To address this, I focused on streamlining content, using clear and concise language, and breaking down complex information into smaller, digestible chunks. Additionally, I utilized visual cues and intuitive navigation to guide users through the platform, employing consistent labeling, visual hierarchies, and a straightforward navigation structure. These design choices aimed to reduce cognitive load and make the platform more accessible and user-friendly.
The Impact
Redesigned My Healing Mate platform has had a positive impact on its users.The platform's improved usability, enhanced community features, and streamlined access to resources have empowered users to connect, find support, and navigate their cancer journey with greater confidence.
What I Learned
Throughout this project, I gained valuable insights into the importance of user-centered design and the power of technology to create positive change. I learned the importance of conducting thorough user research to understand the needs and challenges of target users. Additionally, I developed skills in information architecture, wireframing, prototyping, and usability testing.
One of the most significant lessons I learned was the importance of empathy and compassion in designing products that address sensitive topics like cancer. By understanding the emotional impact of cancer on individuals, I was able to create a platform that provided a safe and supportive space for users.
Thanks for watching
For more information or to discuss potential projects, please don't hesitate to reach out. I'm available to answer any questions you may have and explore opportunities to collaborate.